Effectiveness of Outbound Logistics in the Iron and Steel Industry: An Analysis of Delivery Performance and Customer Satisfaction

Authors

  • Badugu Sita Ramaiah Student, Department of Business and Management Studies Seshadri Rao Gudlavalleru Engineering College, Gudlavalleru, Andhra Pradesh, India

Keywords:

outbound logistics; transportation management; delivery performance; customer complaints; customer satisfaction; iron and steel industry

References

Ballou, R. H. (2004). Business logistics/supply chain management: Planning, organizing, and controlling the supply chain (5th ed.). Pearson Education.

Bowersox, D. J., Closs, D. J., & Cooper, M. B. (2019). Supply chain logistics management (5th ed.). McGraw-Hill Education.

Chopra, S., & Meindl, P. (2019). Supply chain management: Strategy, planning, and operation (6th ed.). Pearson.

Christopher, M. (2016). Logistics and supply chain management (5th ed.). Pearson Education.

Council of Supply Chain Management Professionals. (2023). CSCMP supply chain management definitions and glossary. CSCMP.

Published

2026-07-16

How to Cite

Badugu Sita Ramaiah. (2026). Effectiveness of Outbound Logistics in the Iron and Steel Industry: An Analysis of Delivery Performance and Customer Satisfaction. Journal of Advanced Research in Quality Control & Management, 11(1), 89-92. Retrieved from https://www.adrjournalshouse.com/index.php/Journal-QualityControl-Mgt/article/view/2797

Issue

Vol. 11 No. 1 (2026): Journal of Advanced Research in Quality Control and Management

Section

Research Article

Copyright (c) 2026 Journal of Advanced Research in Quality Control & Management

Creative Commons License

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