A Study on Hotel Front Office Practices and Its Impact On Guest Satisfaction with Reference to Jaypee Residency Manor, Mussoorie
Keywords:
Innovative Practices, Guest Satisfaction, Service QualityAbstract
The contextual analysis of Jaypee Residency Manor, Mussoorie, centers around finding the inventive acts of the Front Office Department and estimating their effect on visitor fulfillment. Inlightofthediscoveries,itwasobservedthattherewasapositiveeffectofcreativepractices, administration quality, competency and responsiveness (CCR) of staff on visitor satisfaction level in the lodging.
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