Business process reengineering Design/implementation of productivity/QMS Equipment maintenance & availability Functional/enterprise integration/management Green/environmental productivity/quality, TQM, QFD Gauging, calibration & measurement Green Marketing Life cycle costing & sustainability Link between competitiveness and productivity/quality improvement Measures/metrics, benchmarking, best practices Product liability Product testing techniques & systems Productivity and quality management Productivity and quality improvement strategies Productivity improvements & regulatory standards for quality Quality function deployment Reliability & quality education & training Reliability Management of Systems Statistical process control System modelling SPC and process capability analysis, FEMA Supply chain/virtual enterprise environments, SMEs Software products, IT/IS, e.g. www, EDI, RFID, ERP Six sigma approach, continuous improvement, knowledge management Total quality management Total productivity management, productivity function deployment Techniques and tools for productivity and quality management